89game Privacy Policy

1 Who We Are

89game ("the Company", "we", "us", "our") is the operator of the online gaming platform accessible at 89game.ws and its associated mobile interfaces and subdomains. We are the data controller responsible for the personal information collected in connection with the use of 89game's gaming and betting services by players located in Pakistan and other permitted jurisdictions.

89game operates under an international gaming licence which imposes obligations on us regarding the collection, processing, and protection of player personal data. This Privacy Policy describes how we fulfil those obligations in practice and how we balance our regulatory duties with our commitment to player privacy.

This Privacy Policy applies to all personal data collected through the 89game platform, including through account registration, deposits, withdrawals, gameplay, customer support interactions, marketing communications, and use of the 89game website and any associated applications. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2 Information We Collect

89game collects personal information through a number of different channels and for a variety of purposes connected to the lawful operation of our gaming platform. The following table outlines the main categories of data we collect:

2.1 Data You Provide Directly

When you register on 89game, you provide identity and contact information. When you make deposits or withdrawals, you provide financial data. When you contact support, you provide communication data. When you request identity verification, you provide documentation. All of this is provided voluntarily by you as part of using the 89game platform.

2.2 Data Collected Automatically

When you access 89game, we automatically collect certain technical data — your IP address, the device and browser you are using, your approximate location, and session timing information. This data is collected via server logs, cookies, and similar technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

In some circumstances, 89game may receive personal data about you from third parties — for example, from payment processors (JazzCash, EasyPaisa, HBL) to confirm payment completion, from identity verification service providers to confirm document authenticity, or from fraud prevention databases to assess account risk. All such third-party data sharing is governed by the third parties' own privacy policies and our contractual arrangements with them.

3 How We Use Your Information

89game uses the personal information we collect for the following specific purposes:

• Account creation and management: To register your 89game account, verify your identity, manage your login credentials, and maintain your account profile.
• Service delivery: To provide access to casino games, live dealer tables, sports betting, slot titles, and fishing games; to process bets and settle outcomes; and to manage your PKR wallet balance.
• Payment processing: To process deposits via JazzCash, EasyPaisa, bank transfers, and other methods; to process withdrawals to your verified payment accounts; and to reconcile transaction records.
• Identity verification and KYC: To verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your account is not being used for identity fraud. This is a legal obligation under our gaming licence.
• Fraud prevention and AML compliance: To detect and prevent fraudulent transactions, money laundering, account takeover, bonus abuse, and other prohibited activities on 89game.
• Customer support: To respond to your enquiries, resolve complaints, investigate disputes, and provide technical assistance with your 89game account.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, enforce player-requested limits and self-exclusions, and contact players where we have genuine concern about harmful gambling patterns.
• Legal and regulatory compliance: To fulfil our obligations under our gaming licence, including audit reporting, age verification, anti-money laundering reporting, and cooperation with regulatory investigations.
• Platform improvement: To analyse aggregate player behaviour patterns (in anonymised form) to improve game selection, platform performance, and user experience on 89game.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing from 89game.

4 Legal Basis for Processing

89game processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and 89game — including account management, game access, payment processing, and customer support.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering laws, age verification requirements, and other applicable legal obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where these interests are balanced against and do not override your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies — where you have provided clear, freely given, informed, and unambiguous consent. You may withdraw consent at any time through your account settings.

5 Sharing Your Information

89game does not sell your personal data to third parties. We share personal information only in the following circumstances, and only to the extent necessary for the relevant purpose:

5.1 Service Providers & Processors

We share data with trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include: payment processors (JazzCash, EasyPaisa, SadaPay, HBL, UBL, Meezan Bank, Raast); identity verification and KYC service providers; game software suppliers (who provide live casino and slot content); cloud hosting and IT infrastructure providers; customer support platform operators; and fraud detection service providers.

5.2 Regulatory & Legal Authorities

89game is legally required to share certain player information with our gaming licensing authority as part of our ongoing licence compliance, including audit reports and suspicious transaction reports. We may also be required to share data with law enforcement, financial intelligence units, or courts pursuant to valid legal process. In such cases, 89game will comply with applicable legal obligations while seeking to protect player privacy to the maximum extent permissible.

5.3 Self-Exclusion Registers

Where a player requests self-exclusion from 89game, we may share the fact of that self-exclusion with multi-operator self-exclusion systems where such systems exist and where sharing is required or permitted under our licensing conditions. This sharing is intended to support responsible gaming across multiple platforms.

5.4 Business Transfers

In the event of a merger, acquisition, sale of business assets, or restructuring involving 89game, player personal data may be transferred to the acquiring or successor entity. In such circumstances, 89game will notify affected players and ensure the receiving entity commits to privacy standards at least equivalent to those in this Policy.

6 Cookies & Tracking Technologies

89game uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — on its platform. These technologies allow us to remember your preferences, keep your session active after login, analyse platform usage, and in some cases support marketing functions.

The cookies used on 89game fall into the following categories:

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent the 89game platform from functioning correctly. For full details of the cookies in use and how to manage them, please contact 89game support.

7 Data Security

89game takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 89game's servers;
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records;
• Two-factor authentication (OTP) for account login from new devices;
• Role-based access control limiting staff access to personal data on a strict need-to-know basis;
• Comprehensive access logging with regular audit reviews;
• Regular penetration testing and vulnerability assessments by independent security specialists;
• Incident response procedures that include notification obligations in the event of a personal data breach.

In the event of a data breach that is likely to result in risk to your rights, 89game will notify affected players without undue delay and take all appropriate remedial steps. Significant breaches will be reported to the relevant regulatory authority as required by our licensing conditions.

8 International Data Transfers

As an internationally licensed gaming platform, 89game's data infrastructure may involve processing your personal data in countries other than Pakistan. This can occur when data is processed by our cloud hosting providers, game content suppliers, payment processors, or identity verification partners operating in different jurisdictions.

Where personal data is transferred internationally, 89game ensures appropriate safeguards are in place — including contractual data transfer agreements that require recipient organisations to maintain data protection standards equivalent to those applied by 89game. We do not transfer personal data to jurisdictions that lack adequate data protection frameworks without ensuring specific contractual protections are in place.

9 Data Retention

89game retains personal data for defined periods based on the purpose for which it was collected and applicable legal obligations:

• Account data and gaming records: Retained for the duration of your active 89game account plus a minimum of five (5) years following account closure, to satisfy gaming licence audit requirements and anti-money laundering record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years following the conclusion of the customer relationship, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction, for regulatory compliance and dispute resolution purposes.
• Customer support communications: Retained for three (3) years following resolution of the relevant query or complaint.
• Marketing preference records: Retained for the period of your active account or until you withdraw consent, whichever is sooner.
• Technical and log data: Retained for up to twelve (12) months for security and fraud prevention purposes, after which it is anonymised or deleted.

When retention periods expire and there is no legal basis for continued retention, 89game securely deletes or irreversibly anonymises the relevant personal data.

10 Your Data Rights

Subject to applicable law and our regulatory retention obligations, you have the following rights in respect of your personal data held by 89game:

To exercise any of these rights, please contact 89game's data team via live chat or at [email protected]. Requests will be handled within thirty (30) days. We may request identity verification before fulfilling a data access request to ensure we provide information only to the legitimate account holder.

11 Children & Minors

89game employs multiple layers of age verification — including date of birth collection at registration, OTP verification tied to registered mobile numbers, and document-based CNIC verification — specifically to prevent underage access. We take our obligations in this area with the utmost seriousness and continuously review our age verification processes to maintain their effectiveness.

12 Marketing Communications

89game may send you promotional emails, SMS messages, and platform notifications about bonuses, new games, sports betting offers, and platform updates. We will only send marketing communications to players who have opted in to receive them.

You can opt out of 89game marketing communications at any time by:

• Updating your communication preferences in your 89game account settings;
• Clicking the unsubscribe link in any marketing email;
• Replying STOP to any marketing SMS;
• Contacting 89game support via live chat and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional communications — you will continue to receive account statements, withdrawal confirmations, security alerts, and other service-related notifications which are necessary for the operation of your 89game account.

13 Responsible Gaming & Data Processing

89game processes certain gaming activity data specifically for responsible gaming purposes — monitoring play patterns for indicators of problematic gambling behaviour, enforcing player-set deposit and loss limits, and managing self-exclusion arrangements. This processing is carried out under our legitimate interest in preventing harm to players and under our obligations as a licensed gaming operator.

Where our responsible gaming monitoring identifies potential harm indicators, we may use your contact information to reach out proactively. We may also retain responsible gaming interaction records — including self-exclusion requests — for longer periods than standard account data, to ensure we can honour exclusion commitments even if an account is subsequently closed and re-opened.

For full details of 89game's responsible gaming tools and support resources, please visit our Responsible Gaming page.

14 Changes to This Privacy Policy

89game reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or licensing requirements. When we make material changes, we will notify registered players via their registered email address or SMS, and will update the "Last Updated" date at the top of this page.

Your continued use of 89game after the effective date of any Privacy Policy update constitutes your acknowledgement of the updated Policy. If you disagree with any changes, you may close your account before the changes take effect. The most current version of this Privacy Policy will always be accessible at 89game.ws/privacy-policy.

15 Contact & Complaints

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how 89game has handled your personal data, please contact us through the following channels:

• Live Chat : Available 24/7 directly on the 89game platform.
• Email: [email protected] (for data protection enquiries, mark subject line "Data Protection Query")

We aim to respond to all privacy and data protection enquiries within thirty (30) days of receipt. If your complaint is not resolved to your satisfaction through 89game's internal process, you have the right to escalate it to the data protection authority in your jurisdiction or to 89game's gaming licensing authority, which may have its own complaint handling procedures.